Returns & Exchanges
At icon-X, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Log into your icon-X account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack the Items
Place the unworn items with original tags still attached into the original packaging to ensure they are protected during transit.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing